Help center
Answers about CASAFARI: search, valuation, alerts, billing and more. Each answer starts with the short version.
Getting started
What CASAFARI is, who it is for, which countries it covers, and how to get a demo or a subscription.
- How do I install the mobile app?
- What is CASAFARI?
- Who is CASAFARI for?
- Can I subscribe if I am not a real estate agent?
- What products does CASAFARI offer?
Account and access
Logging in, passwords, devices, users and expired access.
- How do I log out of my account?
- What should I do if my access has expired or been deactivated?
- How do I add users to my subscription?
- How do I manage my team members' access?
- How do I add Instagram, website or WhatsApp details to my SmartLinks?
Billing and subscription
Plans, payment methods, invoices, upgrades and cancellation.
- How do AI Presentation Builder top-ups work?
- What are beta features in CASAFARI?
- What is a CASAFARI Custom plan and how do I start one?
- How do I cancel my subscription?
- Where can I find my invoices and payment details?
Search and monitor
Search for properties, save favourites, set up alerts and keep an eye on agencies and your market.
- How do I find properties listed by a specific agency?
- How do I find bank-owned properties?
- How do I add a property to my favourites?
- How do I use the property history?
- How do I change the frequency of my email alerts?
Valuation and market analysis
Valuations, comparables, reports, heatmaps and market statistics.
- How many valuations can I save?
- What do selling price, fair market price and out of market price mean?
- How do I perform a property valuation?
- How do I create a valuation report?
- Which locations can I analyse in Market Analytics?
Data and quality
Where the data comes from, how often it is updated, and what to do when something looks wrong.
- How does CASAFARI determine a property's location?
- What should I do if the same property is listed twice?
- Why do I see watermarked photos from an agency no longer listing the property?
- How do I report a bug?
- How do I report an error in property information?
Tools and add-ons
SmartLinks, Lead Magnet, CASAFARI Connect, the Chrome extension and the mobile app.
- Does CASAFARI CRM work on my phone?
- How do I move my contacts, properties and history into CASAFARI CRM from another CRM or spreadsheets?
- How do I publish a listing to property portals from CASAFARI CRM?
- What Smartlink, Smartmail, Smartreply and Ownerlink do in CASAFARI CRM
- Which CASAFARI CRM plans are there, and how do I choose?