Billing and subscription
Plans, payment methods, invoices, upgrades and cancellation.
How do AI Presentation Builder top-ups work?
The AI Presentation Builder is the only feature that uses top-ups. Each top-up adds 7 AI Presentations, which do not expire at the moment.
What are beta features in CASAFARI?
CASAFARI occasionally offers early access to beta or pre-release features, such as the CASAFARI AI Presentation Builder, to test them and gather feedback. Beta features are not part of our core subscription services and may be modified, suspended or discontinued at any time without notice.
What is a CASAFARI Custom plan and how do I start one?
A Custom plan is for API and Casafari MCP use above 5,000 tokens a month, with limits and billing agreed per client by contract. A Custom plan starts by signing up at https://platform.casafari.com/signin.
How do I cancel my subscription?
To cancel, log in to CASAFARI, click Payments (the € icon) in the top navigation bar, find your current plan on the Invoices page and click Request cancellation. Cancellation is not immediate: CASAFARI's billing and account management teams review your request, and a team member confirms it.
Where can I find my invoices and payment details?
Your invoices, receipts and payment details are in the Payments section in the top menu of your CASAFARI account, at https://www.casafari.com/account/invoices. Log in with your email to download invoices or receipts, pay pending invoices and change your payment method.
What should I do if I get a payment error?
Email billing@casafari.com or contact your account manager. Describe the payment error you are seeing and, if possible, include a screenshot so CASAFARI can investigate the source of the problem in more detail.
How do I upgrade, downgrade or manage my subscription?
To upgrade or downgrade your company's plan, or to add tools to your own account, contact your account manager or email support@casafari.com. Account admins can manage team members, billing details, invoices and plan type by opening the Me menu and selecting team.
How do I review my subscription renewal?
Open the Me menu and select Subscription Details to see your next renewal date, total renewal amount, auto-renewal status, plan type and licence count. To change or cancel your subscription, email support@casafari.com at least 30 days before your renewal date.
How do I add a billing admin to my account?
Email billing@casafari.com or support@casafari.com with the name and email address of the person you want as your billing admin. Once CASAFARI adds them, that person automatically receives all your company's invoice-related communications and documents.
What are the subscription terms?
Payment frequency: monthly or annually; Payment method: Credit card or SEPA direct debit; Permanence period: 12 months (automatically renewed)
What are the available payment methods?
Credit Card; SEPA Direct Debit
Can I subscribe to a single account?
Yes, if there is no active contract between your company and CASAFARI, you can access the platform by subscribing to an individual account. For more information about subscribing, sign up at https://platform.casafari.com/signin.