Data and quality
Where the data comes from, how often it is updated, and what to do when something looks wrong.
How does CASAFARI determine a property's location?
CASAFARI determines a property's location mainly from the source listing. It reads the location or address field, the listing title and any coordinates, analyses the description when those are incomplete, then cross-checks the result against its existing property database and map data.
What should I do if the same property is listed twice?
Open both listings and click Mark as Duplicate on each one. The option sits above the property details, next to the leave comment option. CASAFARI then reviews the pair and, if it confirms they are the same property, merges them into a single listing.
Why do I see watermarked photos from an agency no longer listing the property?
By default, CASAFARI shows the photo set from the listing with the most images, even if that listing is no longer active or the photos carry watermarks. To share cleaner photos, choose a different photo source on the property page before sending a SmartLink or PDF.
How do I report a bug?
If the bug concerns a specific listing, open its property page and click Report an Error at the bottom of the first information box. For general bugs, go to Help Center > Contact Us inside CASAFARI or email support@casafari.com.
How do I report an error in property information?
Open the property's details page in CASAFARI, click Report Error under the main property details, describe the incorrect or missing information, and submit the report. Your report goes to the CASAFARI team for review so they can investigate and correct the data.
What does "We started to track this source when this property was already inside their portfolio" mean?
This History message means CASAFARI started monitoring that website after the property was already listed there, so the original publish date on that site is unknown. The date shown next to the message is when CASAFARI began tracking the source, not when the property was first published.
Can I add or edit a listing on CASAFARI?
No, CASAFARI does not let you add or edit listings directly on the platform. Make the new listing or the change on the original real estate website where the property is listed, and CASAFARI updates its data automatically during its next data refresh.
Why don't all properties have an exact location?
CASAFARI may not be able to show a property's exact location when the source listing gives limited or vague location data, or when the property's cadastral reference is missing. In those cases, CASAFARI shows the closest possible estimate based on the information available.
Where can I submit feedback?
Email your feedback, suggestions or feature requests to support@casafari.com, including as much detail as possible about your use case or idea. Every message is reviewed by the CASAFARI Support and Product teams, then logged and evaluated.
What should I do if I can't find a specific location?
Search by district, county, parish or street. If the area is not recognised by name, use the Draw Area tool on the map to create a custom boundary, or search by an agency's reference number or phone number. If nothing works, email support@casafari.com.
What is the difference between sold and delisted properties?
A sold property is a listing that agencies or platforms have explicitly marked as "sold". A delisted property is a listing that has been removed from platforms without an official status change to "sold", so some delisted properties may in fact have been sold.
How often is data from sources and portals updated?
Most property listings on CASAFARI are updated every 24 hours, as most classified portals and agency websites are crawled or synced once a day. In exceptional cases, such as technical issues or access restrictions on the source, updates can take up to 3 business days to appear on the platform.
Can I change or remove the watermark on images?
No. Watermarks cannot be removed or edited in CASAFARI because the listing agency embeds them in the photos on the original source website. Before sharing a listing with clients, review the available photo sources and choose the one with the best image quality.