Frequently Asked Questions

CASAFARI is a database for real estate market professionals that aggregates and centralises all the information available online. Users can follow the entire sector's offer, analyse any trends and carry out comparative market studies.

CASAFARI has been developing artificial intelligence and machine learning for years. This technology now centralises all information on the property market in a clean, up-to-date and comprehensive way. As a result, CASAFARI’s analysis is an accurate reflection of the reality of the property market.

Need help?

Email support@casafari.com, or go to Help Center > Contact Us inside the platform.

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CASAFARI is aimed at all real estate professionals with a vision of the market, to support their professional activity. This includes real estate consultants, brokers, property developers, asset managers, advisories, iBuyers, banks, insurance and fintech.

The list gives examples only. It does not name every type of real estate professional that CASAFARI is aimed at. CASAFARI supports their work with full transparency and dedication.

If you are unsure whether CASAFARI fits your business, contact support@casafari.com, or go to Help Center > Contact Us inside the platform.

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Yes, all professionals related to the real estate market can subscribe to CASAFARI, not only real estate agents. To submit a request, select Request a demo and fill in the form; CASAFARI's dedicated team will later contact you and guide you.

If you have a question about your request, email support@casafari.com.

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CASAFARI offers nine complementary products: Property Search, Alerts, Comparative Market Analysis, Market Analytics, Lead Magnet, CASAFARI CRM, CASAFARI Connect, Market Reports and CASAFARI's API. Together they cover property search, market monitoring, valuation, trend analysis, lead generation, business management, commission sharing, reporting and data integration.

Property Search

Property Search works as a search engine and gives you a panoramic, comprehensive view of the property market. It aggregates and centralises the listings found on more than 30,000 sources, including agencies and marketplaces. It currently holds more than 200M listings.

CASAFARI does not publish properties. It only indexes the listings it finds on these sources. If the same property is listed on 3 different sources, CASAFARI combines the information from all 3 websites on one page and shows you all the historical data about the property.

You can refine the characteristics of your search to find the best business opportunities, including properties listed by private sellers.

Alerts

Alerts tell you first about new market entries, exits and price changes. Use them to:

• monitor your competition
• track your portfolio
• receive a market feed of leads from private sellers

Comparative Market Analysis

CASAFARI’s automated valuation combines a mathematical model with a database. It estimates a property’s market value at a given moment by analysing the values of comparable properties. Within seconds you get a customisable comparable market study.

Market Analytics

Market Analytics is a tool for analysing real estate market trends. It is based on CASAFARI’s database, which represents the market in a complete, deduplicated and clean way. With it you can:

• analyse market movements based on price and time series
• compare areas using a heatmap
• find undervalued properties and understand where to invest
• receive a market report by email

Lead Magnet

Lead Magnet, also called the Lead Generator, gathers qualified real estate leads from your website around the clock. It produces an online property valuation in seconds. Anyone who visits your website can open the widget and choose what they are looking for: to buy, sell, rent or become a tenant.

CASAFARI CRM

CASAFARI CRM is a complete CRM designed for real estate. It gives you full control of your business, including clients, leads, team and portfolio. CASAFARI states that you can master the system in a couple of hours. It also states that 7 out of 10 customers describe CASAFARI CRM as one of the most efficient in the Iberian market.

CASAFARI Connect

CASAFARI Connect lets you share commissions in a fair, safe and feasible way so you can seal deals faster. This applies if you have a buyer for a property listed by another agency. It also applies if you have a portfolio and want to work with buyers’ agents on it. In either case, you can close a commission split partnership deal with one click on a handshake button.

Market Reports

CASAFARI creates on-demand reports for market intelligence. These include:

• benchmarking reports that measure the quantity and quality of your own agency’s performance or any other agency’s performance
• advanced market reports in CSV
• comparable property reports in CSV
• other reports

CASAFARI’s API

An API lets two systems share information through an integration. With CASAFARI’s property data API, one system is CASAFARI and the other is the real estate management software you choose. The API is fully automated, customisable and constantly updated.

Good to know

• For questions about any product, contact support@casafari.com, or go to Help Center > Contact Us inside the platform.

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CASAFARI lets you monitor the whole property market, follow price trends, track your own and competitors' portfolios, run comparative market analyses and reports, share deals with other agencies through CASAFARI Connect, generate leads, centralise management in a CRM and receive data directly in your own system.

Market monitoring and property data

• Monitoring of the entire property market: follow properties coming onto and leaving the market, price changes and exclusivity breaches.
• Price trends: see price trends in any part of the country.
• Portfolio control: keep track of your own property portfolio and your competitors’ portfolios.
• Private sellers: search for properties listed by private sellers only.
• Property details and history: access all the details and historical data of properties.

Analysis and reports

• Comparative market analysis: build comparative market analyses with customisable reports.
• Market reports: receive detailed market reports by email in seconds.
• Price distribution and time series analysis: analyse how prices are distributed and how they change over time.

Leads, partners and your own systems

• Deal sharing: share deals with other agencies through CASAFARI Connect.
• Lead generation: generate leads with a dedicated landing page.
• CRM: centralise all management, including new leads, properties, clients and teams.
• API: receive all data directly in your own system through a customisable API that meets your needs.

For questions about any of these features, contact support@casafari.com or go to Help Center > Contact Us inside the platform.

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CASAFARI shows all public information about a property, organised on a single page. This includes its general listing details with price and status, comparable properties, dynamic charts comparing it with market price, a timeline of its history, and its estimated location on the map.

The single property page brings together:

• General property information: details associated with each listing, including price and status (sold, reserved, active or delisted).
• Comparable properties: comparables for the property.
• Dynamic charts: check whether the property is below or above market price.
• Timeline: all of the property’s historical data, including price change dates and market movements.
• Map: the estimated location of the property.

If you have questions about the property page, contact support@casafari.com or go to Help Center > Contact Us inside the platform.

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You can search by district, municipality, parish and even individual street, and a single search can cover more than one location at the same time. If none of these areas fits, you can draw a custom boundary on the map instead.

If you cannot find the area you are looking for, contact support@casafari.com or go to Help Center > Contact Us inside the platform.

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CASAFARI is present in 16 countries and has a dedicated database for each territory: Andorra, Austria, Belgium, France and French Overseas Territories, Germany, Greece, Italy, Luxembourg, Monaco, Poland, Portugal, San Marino, Spain, Switzerland, the United Arab Emirates and the United States. CASAFARI is entering the US now: selected states, commercial real estate only, via Claro AI.

If you have a question about coverage in a specific country or territory, contact support@casafari.com or go to Help Center > Contact Us inside the platform.

The same country-by-country coverage applies when you access listings, transactions and valuations programmatically through the CASAFARI Property Data APIs, with a dedicated database for each territory.

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To buy a CASAFARI subscription, select Request a demo and complete the contact form. Our sales department receives your form and will contact you as soon as possible to follow up the process.

1. Select Request a demo.
2. Complete the contact form and submit it.
3. Wait for our sales department to contact you. They will follow up the process with you.

Good to know

• If you have questions about your request, contact support@casafari.com, or go to Help Center > Contact Us inside the platform.

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Yes. CASAFARI offers a free demo before you subscribe: select Request a demo, complete the contact form with all the requested details, and the sales department will contact you to arrange a brief presentation of CASAFARI.

Selecting Request a demo opens a contact form. Fill in every field the form asks for. Your completed form goes to the CASAFARI sales department, which follows up the request until your presentation is arranged.

If you have questions about your request, contact support@casafari.com.

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Email support@casafari.com from the address registered in your CASAFARI account, or log in, click Help Center in the top right corner and choose Contact Us to submit the form. Support is available Monday to Friday, 9:00 AM to 6:00 PM (except holidays), and usually replies within one business day.

Contact support through the platform

1. Log in to your CASAFARI account at https://www.casafari.com/login.
2. In the top right corner, click Help Center.
3. Scroll down and click Contact Us.
4. Fill out the form with your details and the nature of your request.
5. Submit the form.

For urgent issues, use the Help Center form. Requests sent this way are routed faster.

Contact support by email

1. Open your email client, such as Gmail or Outlook. Send the message from the email address registered in CASAFARI.
2. Address the message to support@casafari.com.
3. Include the following details:
   • Your full name
   • The email address linked to your CASAFARI account, and your NIF (optional)
   • A clear description of your request or issue
4. Send the message.

The team will review your enquiry and reply as soon as possible.

What else the Help Center offers

CASAFARI offers after-sales support through the Help Center, in the top right corner of the CASAFARI website, www.casafari.com. You can contact the Customer Success team directly there. You can also use it to:

• Watch video tutorials
• Sign up for informative webinars
• Read frequently asked questions (FAQs)

Depending on the specifics of your plan, a specialised account manager may also be assigned to support and guide you.

Good to know

• Support hours are Monday to Friday, 9:00 AM to 6:00 PM, except holidays.
• The team usually replies within one business day. Response times may vary with request volume.

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Click Login on the CASAFARI website, then Forgot password? below the login fields, and enter the email address associated with your account. You will receive an email with a link to reset your password, which you follow to create a new one.

Reset a forgotten password

1. Go to https://www.casafari.com/login, or click Login on the CASAFARI website.
2. Click Forgot password? below the login fields.
3. Enter the email address associated with your CASAFARI account.
4. Check your inbox for the email with a link to reset your password.
5. Follow the link and create your new password.

Change your password while logged in

If you can still access your account and only want to update your password:

1. Log in at https://www.casafari.com/login.
2. Click the Me icon in the top-right corner.
3. Select Password from the dropdown menu.
4. Enter your current password and the new password you want to use.
5. Click Save to confirm the change.

Password tips

• Use a mix of uppercase and lowercase letters, numbers and symbols.
• Avoid easily guessable passwords, such as “password123”.
• Update your password regularly.
• Never share your password with anyone.

If you still cannot access your account, contact support@casafari.com, or use Help Center > Contact Us inside the platform.

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Payment frequency: monthly or annually
Payment method: Credit card or SEPA direct debit
Permanence period: 12 months (automatically renewed)

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• Credit Card
• SEPA Direct Debit

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Yes, if there is no active contract between your company and CASAFARI, you can access the platform by subscribing to an individual account. For more information about subscribing, contact commercial@casafari.com.

For questions about using the platform once you have an account, contact support@casafari.com or go to Help Center > Contact Us inside the platform.

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